Spring Development Bank
Stripe

Buyers can request a refund within 7 days after an order has been marked as “Complete” (delivered).
After this period, refund requests will no longer be accepted.

• Refund Request Window:
  • Starts: On the day your order status is marked as Complete (Delivered)
  • Ends: 7 calendar days after delivery

Non-Refundable Items Policy 

Certain products on our platform are strictly non-refundable. These include:

• Revolution/fundraising or charity-based items
• Customized or made-to-order products
• Food, cosmetics, and other hygiene-sensitive goods
• Perishable items (fresh food, flowers, etc.)
• Discounted, clearance, or final-sale items

Non-Refundable items cannot be cancelled, returned, or refunded under any circumstance except in the following cases:

• Item was not delivered
• Item was damaged during delivery (with valid proof)
• Seller failed to fulfill the correct item (e.g., sent completely wrong product)

Sellers must mark these products as “Non-Refundable”, which will be clearly shown:

• On the product page
• At checkout
• In the order confirmation summary